Zaxx Blog

On Sat. Jan 16th we visited the newest restaurant in Elgin, Prime Burgerhouse at the Grand Victoria Casino. First impressions are everything and overall it was an average experience. We arrived at 8:02PM and were told by the hostess that it would be about a 15 min wait. While we were waiting, I took a peek in the restaurant and there were at least 5 open tables of various sizes. The waitstaff was very friendly but inexperienced. I requested a lemon in my drink, it never made it. I ordered a beer and it sat on the bar for 10 min. before the bartender brought it over. Our waitress said “Oh, it must have been put up there when I was taking another order.” (I heard her tell this to the table next to us when they asked about a milkshake they ordered.) I ordered a side of ranch with my meal and it never arrived, I had to remind the waitress that I never received it. To top it all off, they use wood skewers in their burgers and a chunk of wood was lodged in my burger and I ended up chompin’ on it.

I waved down the manager on staff to whom I introduced myself and told him about my comments and concerns with the above. (Being that this is a new restaurant I made it clear that I understood there were kinks that needed to be worked out with the service but the wood skewer wasn’t acceptable under any circumstance.) The manager apologized for the mishaps and promptly offered us desserts on the house.

On to the good things! The restaurant was clean and roomy. I ordered the Drunken Bull Burger and Becky ordered the Box Burger. We both agreed that the burgers were cooked properly and were tasty! I had the truffle fries with my burger and they were very good!

Pricing wasn’t as bad as you’d expect from a gourmet ‘burgerhouse’. Our bill was $30.00 with tip and that included both burgers with fries, two sodas and 1 large tap beer.

Would I go back? Sure! The service issues will eventually get straightened out. There are plenty of various burgers on the menu to try so a return visit should be a new culinary experience.

-Z